Have you ever delivered software that satisfied all the project specifications-and seemingly none of the customer's expectations? In Software Requirements, 2nd Edition, you'll discover practical, proven techniques for managing the requirements engineering process all the way through the development cycle. The author, a leading speaker and consultant in the field of requirements engineering, has expanded his award-winning book with more real-world case examples, up-to-date coverage of use cases and commercially available tools, additional practice exercises, and a new troubleshooting guide. He's also refined his own set of tools and templates for facilitating that all-important communication among users, developers, and management. No matter what kind of software you build or what your role in the development process, this book, delivers the expert tools and guidance you need to engineer software success!